General Inquiries

For questions about the platform, product features, pricing, or account setup, contact our customer support team at [email protected].

Helpful details to include: your organization name, a brief description of your request, and a preferred method and time to respond.

Response expectation: An automated acknowledgment will arrive within 1 business day, followed by a substantive reply within 2–3 business days, depending on complexity and volume.

Developer Submissions

Ulufi welcomes developer submissions for integrations, partnerships, and platform extensions. To begin, email [email protected] with the subject line “Developer Submission” and include:

• Organization name and primary contact information
• A concise description of the project, goals, and expected outcomes
• Proposed API endpoints, SDKs, or integration details
• Timeline, collaboration model, and any required commitments
• Links to relevant references or prior work (if applicable)

Our Partnerships and Platform Engineering teams review submissions in a structured intake process. Typical acknowledgment occurs within 1 business day, with follow-up within 3–5 business days after evaluation of the materials provided.

Response Times

Ulufi maintains defined service levels to ensure predictable coordination and resolution. Core targets are:

• General inquiries: Acknowledgment within 1 business day; substantive reply within 2–3 business days, subject to complexity.
• Developer submissions: Acknowledgment within 1 business day; follow-up within 3–5 business days after materials are reviewed.
• Urgent issues: Mark messages as “Urgent” in the subject line; on‑call engineering will be engaged to provide updates and remediation as promptly as possible.

Note: Timelines may vary on a case-by-case basis. Every ticket includes email-based updates detailing next steps and expected milestones.